This week, CAB members James Philip and Malgorzata Skowronska joined Cameron D’Ambrosi, host of the State of Identity podcast, for a virtual chat to share how they’re helping peers across the payments and Fintech industries manage the challenges of protecting data privacy and maintaining compliance with other global regulations. They also unpack how COVID-19 quarantines are impacting customer onboarding flows, and share their predictions for the future of financial transaction compliance. 

Listen to the full episode here:, and read on below for some of the key insights from the recording! 


Accelerating the Transition to Digital Business – You can’t fix online account opening by giving away flying toaster screensavers.

While “Stay Healthy, Stay Home” and other social distancing measures have increased usage of digital (vs. physical) channels in recent weeks, the relative importance of your digital offering has been growing steadily for years.  For better or for worse, your digital channel is becoming your primary channel. Are you ready to adapt? 


What are the key differences between designing digital and physical onboarding processes? 

The Bad News: We lose the frontline human interactions that can “smooth over” discrepancies that jam up digital processes. For example, James vs. Jim requires sophisticated algorithms in digital to understand, while humans (for the most part) pick up on these nuances more innately.  

The Good News: We gain access to a host of digital native instruments and tools that can make the E-KYC process easier for both you and your customers, and automated processes can handle much higher volumes at a lower overall cost.  


How are your AML compliance obligations different when verifying customers online?  

The Fifth Anti-Money Laundering Directive (5AMLD) recognizes the advancements made to the security and authentication measures in online transactions, and no longer automatically classifies non-face-to-face interactions as high risk by default.  


How well do you know your customer base? – Setting expectations for matches and UI design 

Unlike your physical storefront, you don’t have any opportunity to meet and react to your customers before onboarding them. This means you have to know your customers well enough to design onboarding and KYC systems that work for them before you get the chance to meet them. 


Instrumenting the digital channel: What tools are available and how can you use them? 

Automatically gathering and analyzing relevant metadata can be extremely helpful in performing risk assessments for digital onboarding and assists with ongoing monitoring. You can instantly and reliably filter new customers by variables such as their geographic location, or online association with PEPs or other high-risk individuals, and perform Enhanced Due Diligence monitoring accordingly.  


For more information, listen to the full episode at , or reach out to us at